As at February 2026
Our Consumer Terms and Conditions can be found here
1. Definitions
“Customer” means the person named on the Gift Voucher and entitled to redeem it.
“Purchaser” means the person who purchases a Gift Voucher from POTTER&DABBLE LTD.
“Gift Voucher” means a physical or digital voucher issued by POTTER&DABBLE LTD that may be redeemed for eligible products or services.
2. Use of Gift Vouchers
A POTTER&DABBLE LTD Gift Voucher may be redeemed toward:
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Studio Experiences
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Pottery Wheel Rentals
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Clay, tools or approved add-ons
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Other eligible services as determined by POTTER&DABBLE LTD
Gift Vouchers are not limited to a specific wheel type or fixed rental duration unless explicitly stated at time of purchase.
Gift Vouchers may be used as full or partial payment toward a booking. Any balance remaining must be paid at time of booking.
Gift Vouchers are valid for 12 months from the date of purchase.
We encourage recipients to book in advance as availability may be limited during peak periods.
3. Booking Process
Studio Experience bookings must be made directly with POTTER&DABBLE LTD.
Wheel rentals may be:
Booked directly through the website (with a note indicating voucher use), or
Arranged directly via [email protected]
All bookings are subject to availability.
Standard rental Terms & Conditions apply to all wheel rental bookings, including provision of identification and security deposit requirements where applicable.
4. Expiry & Extensions
The expiry date is printed on the Gift Voucher.
If the Gift Voucher is not redeemed within the 12-month validity period, the Customer may apply for a one-time extension by emailing [email protected] no later than 1 month prior to expiry.
Extension requests must include:
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The reason for the extension request
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The voucher reference number
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The expiry date
Extensions are granted at the discretion of POTTER&DABBLE LTD.
If no contact is made prior to expiry, the voucher will be considered expired and invalid.
5. Refunds & Cancellations
Gift Vouchers are not redeemable for cash.
If a booking made using a Gift Voucher is cancelled and a refund is applicable under our cancellation policy, the portion paid using the Gift Voucher will be reissued as a Gift Voucher. It will retain the original purchase date.
Gift Vouchers cannot be replaced if lost or stolen.
Refunds are not available for change of mind after purchase.
6. Restrictions
Gift Vouchers:
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Cannot be used to purchase another Gift Voucher
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Cannot be re-sold or transferred for commercial or promotional purposes
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Remain the property of POTTER&DABBLE LTD
POTTER&DABBLE LTD reserves the right to refuse any Gift Voucher that appears altered, defaced or used fraudulently.
7. Purchase & Payment
Gift Vouchers may be purchased by contacting [email protected] or via the website form.
Payment methods accepted:
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Visa
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MasterCard
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Bank transfer
Gift Vouchers are issued once full payment has been received and confirmed.
All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated.
8. Liability
To the extent permitted by New Zealand law, POTTER&DABBLE LTD:
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Excludes liability for indirect or consequential loss
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Limits liability to the re-supply of goods or services or the cost of re-supply
Nothing in these terms limits rights under the Consumer Guarantees Act 1993.
9. Privacy
POTTER&DABBLE LTD collects and handles personal information in accordance with its Privacy Policy.